ShulCloud FAQ
Frequently Asked Questions (FAQs) About ShulCloud
**Please note that ShulCloud works best on Chrome, Firefox, or Safari browsers.**
What is the link to our new member site?
What is ShulCloud?
How can I log in to ShulCloud?
What if I never received the email inviting me to create my profile?
I forgot my password, what do I do?
Can I update my personal information on ShulCloud?
Who can see my information?
Can I use ShulCloud to make donations or payments?
Is my credit card on file secure?
Can I change my credit card on file or add a credit card on file?
What if I do not want to make payments online?
How do I check my account balance?
How do I determine what information is shared in the online Member Directory?
Can non-members use ShulCloud?
Why don't my children (over the age of 26) show up on my account?
ShulCloud isn’t working for me and I am frustrated.
Q: What is the link to our new member site?
A: https://kolemeth.shulcloud.com
Q: What is ShulCloud?
A: ShulCloud is a cloud-based synagogue management software used by over 900 synagogues throughout the United States. This system was created to directly serve synagogues and their members’ unique needs, including account management, bill payment, record updating, membership directory and more.
Q: How can I log in to ShulCloud?
A: If you're a new member, you will receive an email inviting you to log in and create/update your profile. We strongly recommend that each member unit take the time to complete this step when first accessing the new system. It will ensure that all payments and donations will be readily categorized and properly attributed. For multi-adult households, you will need to designate someone as the head of household.
If you are an existing member who has never logged in or has forgotten their password, you can reset your password by going to "Forgot my Password". Or clicking the "Login" button on the top right of your screen and then the "Forgot my Password button" - you will then be prompted to enter your email, and you will receive a link to reset your password.
Q: What if I never received the email inviting me to create my profile?
A: Please email office@kolemeth.org and we will send you a new email invitation. Registration links are valid for 7 days.
Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.
Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all this information on the website when logged in to your account. If you are logged in, a "Welcome [Your Name]" button will be visible in the upper right corner of the website homepage. Click that button, and then click on "My Account" where you will be able to update any information.
You will be able to edit your personal information, including address, phone number, yahrzeit and more. Please note that you will not be able to edit your family relationships, if you would like an update made, please email the office.
Q: Who can see my information?
A: The Congregation Kol Emeth (KE) ShulCloud system is only accessible to KE members. The only people who can see your financial information are you and the KE administrative staff. The KE online Member Directory is only accessible to KE members. Each family unit will be able to control what information is visible in that directory.
Q: Can I use ShulCloud to make donations or payments?
A: Yes! You will be able to make donations and register for events and classes directly from the website, as well as specify where you would like your funds to be applied. You will have the option to either use a charge card (with an administrative fee) or an eCheck (no fee).
Q: Is my credit card on file secure?
A: Yes. Your personal and financial information is secure. ShulCloud uses SSL (Secure Sockets Layer) to encrypt all payment transactions. For more information on ShulCloud's security practices see: www.shulcloud.com/security
Q: Can I change my credit card on file or add a credit card on file?
A: Yes, at any time, you can add an additional credit card to your saved payment methods. You can do so by logging into your account and selecting My Account > My Financial Information > My Payment Methods.
Q: What if I do not want to make payments online?
A: You may continue to mail checks to make payments. If you choose to send checks, we ask that you allow up to 2 weeks for payments to appear on your account.
Q: How do I check my account balance?
A: Log in to ShulCloud and select My Account. Under "My Financial Information," click on the My Transactions tile to see your account balance. Please keep in mind that payments made by check may take up to 2 weeks to appear on your account.
Q: How do I determine what information is shared in the online Member Directory?
A: After logging in to ShulCloud, click on “My Account.” Under "My Mailing Subscriptions and Directory Settings," click on “Edit My Directory Listing.” You can choose to hide selected elements of your directory listing, or choose not to appear in the directory at all.
Q: Can non-members use ShulCloud?
A: Non-members can continue to make donations and register for events and classes.
Q: Why don't my children (over the age of 26) show up on my account?
A: Once a child is over the age of 26, they are moved into their own account. They are then linked back to your account. Only the office can manage these relationships (you can't do it yourself). If you find a relationship we've missed, please let us know and we'll fix it!
Q: ShulCloud isn’t working for me and I am frustrated.
We appreciate your patience as we roll out this new software. Our teen madrichim and additional staff will provide support over the summer to help congregants learn to navigate the new system. Please stay tuned to the weekly email for dates and times. If you have questions, please contact office@kolemeth.org.
